Did your survey crash?

We are sorry that your survey crashed! Sometimes these different technologies can’t keep up with each other. There are a few things you can try to get the survey back up: 
1) Confirm you're completing the survey on a compatible device.  Some surveys are only intended for the Sandbox app or maybe a PC device. At the beginning of the survey, we will tell you which device the survey is compatible with.
2) If survey is crashing on a compatible device, for example a PC, try opening the survey in a different browser. 
For example:
If a survey is intended for a PC device and crashes using the Chrome browser you may want to try an alternate browser such as Safari or Mozilla on your PC.
If these things don’t work for you, please let us know! We are happy to help!
When submitting an inquiry the following information may help us quickly identify the problem.
* Which Device and OS you were using.
* Browser and Version when applicable.
* Error message received.
Have more questions? Submit a request


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